Business and Ownership · Available
Complaints Log Book
Organize Concerns, Ensure Accountability, and Improve Service
A record for every complaint
For companies and organizations recording the complaints they receive. Each complaint has its own numbered page, with space for the complainant’s details, the subject, the investigator, the action required, and the action carried out.
Dated fields keep the sequence of the response together. The follow-up block records whether the complainant’s satisfaction was confirmed, along with comments, the closing date, and the name and signature of the person closing the complaint.
Book details
- Author
- Alder Creek Editions
- Publisher
- Alder Creek Editions
- Paperback
- ISBN 979-8-952410-05-3
- Paperback page count
- 120 pages
Paperback trim size: 8.5 × 11 inches.
Inside the log
- 110 numbered complaint records, with one page for each complaint
- An index recording the reference number, date, subject, status, and closing date
- Organization, department, log keeper, and contact fields
- Instructions for recording and following up on complaints
- Space for notes
Each complaint record
- The reference number, date received, and cumulative number for the period
- The complainant’s name, address, phone, email, and preferred contact method
- How the complaint arrived, its subject, the investigator, and a description
- The action required and the action carried out, each with a date field
- Follow-up, confirmation of complainant satisfaction, comments, and closure